Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Only print books are eligible for returns, unless a copy is personalized. Books addressed to specific individuals by the author aren’t returnable. All other returns will be on a case-by-case basis, determined by the reason for a return. You must contact the business to initiate the return process. If the shipping packaging has been opened, PPR may not be able to accept the return.

Additional non-returnable items:

  • Downloadable e-books and audio books (this includes subscriptions of these items)
  • Gift cards

Please note: A non-refundable policy is a standard business practice for all downloadable digital merchandise. This policy is clearly stated on the product pages.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at authorkristalrdejong@thepurpleproseroom.com .

Exchanges

We only replace items if they are defective or damaged, though we will not knowingly ship them to you that way. It is highly recommeded to only purchase shipping with insurance and a tracking number. If the packaging and item arrive damaged, please contact the shipping carrier for a refund. An exchange for the same item will be considered after you send us an email at authorkristalrdejong@thepurpleproseroom.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

The shipping address will be provided after a return is approved.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at authorkristalrdejong@thepurpleproseroom.com for questions related to refunds and returns.