The refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Only physical merchandise is eligible for returns and replacements. Every effort is made to provide accurate item descriptions, and we expect them to be returned in their original condition. You must contact the business first to initiate the return/exchange process or dispute a charge on your financial products. Chargebacks without prior communication from the customer will be contested by HBP.
Additional non-returnable items:
Please note: A non-refundable policy is a standard business practice for all downloadable digital merchandise.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at authorkristalrdejong@thepurpleproseroom.com .
We only replace items if they are defective or damaged. We will not knowingly ship them to you that way. Customers will receive photos of the items in their order, and the completed package, before the carrier receives it. It is highly recommended to only purchase shipping with insurance and a tracking number. (Make certain the insurance is sufficient to cover the cost of your order.) If the packaging and contents arrive damaged, please contact the shipping carrier for a refund first. The order photos sent prior to shipping, are a customer’s proof of its condition when it left the vender. An exchange for the same item will be considered after you send us an email at authorkristalrdejong@thepurpleproseroom.com. It will not be shipped until the damaged item has been received by the business.
If the item was marked as a gift when purchased and shipped directly to the recipient, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, and the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
The shipping address will be provided after a return is approved.
Shipping costs are non-refundable and customers are responsible for return shipping. If you receive a refund, the cost of shipping will be deducted from your refund of the original order total.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend you consider using a trackable shipping service or purchasing shipping insurance for returns. We can’t guarantee that we will receive your returned item otherwise.
Contact us at authorkristalrdejong@thepurpleproseroom.com for questions related to refunds and returns.